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Privacy Policy

Acknowledgement and Acceptance of Terms
Word & Brown Insurance Administrators, Inc. (referred to herein as "Word & Brown") understands your concern with privacy and the collection and use of your personal information while visiting or interacting with the website and is committed to protecting your privacy. This Privacy Policy sets forth our current privacy practices with regard to the information we collect when you or your computer interacts with our web site. By accessing, you acknowledge that you fully understand Word & Brown's Privacy Policy and freely consent to the information collection and use practices described in this Privacy Policy. The amount and type of information which we receive depends on how you use the site.

This Privacy Policy was last updated on 02/1/2011.

Limitation on Scope of Content
The Word & Brown Website contains information regarding Word & Brown and its services. The services described in this site are available only in those states and territories of the U.S. specifically referred to within the description of each such program.

The policies described in this Privacy Policy do not apply to Word & Brown's offline communications, data collection practices, or other activities.

Normal Website Usage & Log Files
If you visit Word & Brown's Website, we may gather and store certain information about your visit. The information that we collect does not personally identify you and cannot be linked back to you unless you decide at some point to identify yourself. If you are browsing, we may collect the following information: the type of browser and operating system used, the IP address, the date and time you access our site, the number of times you have accessed our site, whether your computer is enabled for Java or cookies, browser language, application and plug-ins, the pages you visit and if you linked to from another website, and the address of that website. We use this information to generate statistics and measure site activity to better provide you with a smooth and efficient experience in using our website.

Categories of Third Parties With Whom We May Share The Information We Collect
The information we collect through this website and from other sources is used to provide quotations for health insurance coverage through Word & Brown's health plans and to provide other products and services to our brokers. We may share information with our contracting health plan carriers during the underwriting process, as well as affiliated businesses, including but not limited to CONEXIS and Choice Administrators, as necessary, to provide services through such companies. The information we receive is a significant part of our business and one of our primary assets. In the future, we might buy, sell, exchange, assign, or trade business assets, which may include this information. Also, in the event that Word & Brown is, or substantially all of its assets are acquired, customer information may be one of the transferred assets. We may also release personally identifiable information when we believe that the release of such information is required by law or is necessary to protect the rights, property, or safety of Word & Brown, or others.

Linked Sites
This site may contain hypertext links to other World Wide Web sites which are completely independent of this site. Word & Brown makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such hypertext link, and any hypertext link to the World Wide Web site of another person or entity shall not in any manner be construed as endorsement by Word & Brown of such person's or entity's World Wide Web site, products or services, and Word & Brown will not be a party to or in any way monitor any transaction between you and third-party providers of products or services. Furthermore, Word & Brown has no control over these sites, and the privacy policy of such sites may not conform to the privacy policy maintained by Word & Brown. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate. Your linking to any other off-site pages or other sites is at your own risk. Your confidential use of these sites cannot be guaranteed by Word & Brown. Word & Brown shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality with respect to your use of these sites or any information you transmit through such sites.

Use of Cookies
Cookies are pieces of information that a website transfers to an individual's hard drive for record-keeping purposes so that we may track site and user activity. The use of cookies is an industry standard and you will find them at most major websites. We and/or our business partners may use cookies on our site. By showing how and when visitors use the site, cookies help Word & Brown to determine better which areas of our site are popular and which areas are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. However, usage of a cookie is in no way linked to any personally identifiable information while on our site. A cookie cannot be used to access or otherwise compromise the data on your hard drive. Most browsers are initially set to accept cookies. If you'd prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you have a new cookie, or how to disable cookies altogether. If the user rejects the cookie, it is possible that some parts of our site will not function properly.

Collection of Personally Identifiable Information to Provide a Service or Correspondence
Word & Brown will receive and store information which may be personally identifiable to you (such as name, address, e-mail address, gender, age, type of request, and possibly additional information) whenever you and/or your broker provides this information to us through this website. We may also obtain information about you from third parties. We may obtain information about employers and their employees through a participating insurance broker. This can occur when the employer requests a quotation for health insurance coverage. In order to obtain a quotation from Word & Brown, the broker will obtain information regarding the employer's business and employees. This information is provided to us in order to obtain a quote. We may also receive the aforementioned information regarding employers and employees when a broker uses our online account management functionality. This personal information is collected and stored in a manner appropriate to the nature of the data, and may be passed on to our affiliates. Once our affiliates, receive this information, that data also becomes the property of each respective affiliate. Any request to opt out of future communications from such affiliates must be made directly to each such party.

Transmission of Information & Security
Even though we endeavor to ensure that all available procedural safeguards are integrated into our website and we adhere to the generally accepted standards of security for the purpose of protecting information provided by visitors to this website, transmission of information through our website has the potential of being unstable, unreliable and insecure. Word & Brown makes every effort to ensure the secure collection and transmission of sensitive user information using industry-accepted data collection and encryption methodologies such as SSL (Secure Sockets Layer) and PGP (Pretty Good Privacy); however, there is a risk that such information may be illegally intercepted. Additionally, the servers that store personally identifiable information are kept in a secure environment in a locked room. Only employees who need the information to perform a specific job are granted access to this information. Our employees are required to use password-protected screen-savers and must re-enter their password to re-gain access to your information when they return after leaving their desks. Employees are kept up-to-date on our security and privacy practices.

Children's Online Privacy Protection
This website is not designed for or intentionally targeted at children 13 years of age or younger. The Word & Brown Website complies with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying FTC regulation protects the privacy of children using the Internet. Word & Brown does not knowingly collect or solicit personally identifiable information from children under 13. The Word & Brown Website is not intended to solicit information of any kind from children under 13, and is designed to block our knowing acceptance of any such information unless such information is provided by or with the consent of the child's parents or guardians. It is possible that by fraud or deception we may receive information pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of information by children under 13, please do so by emailing us at

Changes to Personally Identifiable Information
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by writing us at Please include your name, address, and/or e-mail address when you contact us.

We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your information without some residual information because of backups.

E-news and Promotional E-mails
From time-to-time, we may offer free e-newsletters and occasionally send out promotional e-mails as a service to our visitors. We send e-mails only if the user has opted to receive communications from Word & Brown through its websites or its affiliates.

Chat Rooms and Forums
The Word & Brown Website may in the future include chat rooms, forums, message boards, and/or news groups. If so, Word & Brown shall be deemed as a passive conduit and will not be liable for any of the transmitted information. Any information that is disclosed in these areas becomes public information. You should exercise caution before disclosing your personal information via these public venues, which you do at your own risk. If you do so, you may receive unsolicited emails or "spam." Word & Brown cannot safeguard the privacy of personally identifiable information that is disclosed and can be viewed or accessed online in this manner.

Changes to this Statement Word & Brown has the right, in its sole and absolute discretion, to occasionally update this Privacy Policy at any time and without Notice, and it is your responsibility to review this Policy for any changes. When we do, we will also revise the updated date at the top of this privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service and this website constitutes your agreement to this privacy statement and any updates, as well as your agreement to abide and be bound by the modified policy.

Consent to Terms of Privacy Policy
If any provision of this Policy is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect. No waiver of any term of this Policy shall be deemed a further or continuing waiver of such term or any other term, and Word & Brown's failure to assert any right or provision under this Policy or any other Agreement shall not constitute a waiver of such right or provision. By using this site, you signify your assent to this Privacy Policy. If you do not agree to this policy, please do not use this site any further and exit this site immediately.

Contacting the Website
If you have questions regarding this Privacy Policy, the practices of this site, or your specific dealings with this website, you can contact the Help Desk at (800) 939-1377, or call our Privacy Officer, Jeff Compangano, at (800) 869-6989 x4591.

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